Work Role - Knowledge Manager

Knowledge Manager

Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and information content.

NICE CATEGORY	Operate and Maintain
NICE SPECIALIST AREA	Knowledge Management
NICE WORK ROLE ID	OM-KMG-001
OPM CODE	431

KSA-T

Below are the Knowledge, Skills, Abilities and Tasks (KSA-T) identified as being required to perform this work role.
Learn More about the KAS-T's.

ID	DESCRIPTION
K001	Knowledge of computer networking concepts and protocols, and network security methodologies.
K0002	Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
K0003	Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy.
K0004	Knowledge of cybersecurity and privacy principles.
K0005	Knowledge of cyber threats and vulnerabilities.
K0006	Knowledge of specific operational impacts of cybersecurity lapses.
K0013	Knowledge of cyber defense and vulnerability assessment tools and their capabilities.
K0094	Knowledge of the capabilities and functionality associated with content creation technologies (e.g., wikis, social networking, content management systems, blogs).
K0095	Knowledge of the capabilities and functionality associated with various technologies for organizing and managing information (e.g., databases, bookmarking engines).
K0096	Knowledge of the capabilities and functionality of various collaborative technologies (e.g., groupware, SharePoint).
K0146	Knowledge of the organization's core business/mission processes.
K0194	Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration.
K0195	Knowledge of data classification standards and methodologies based on sensitivity and other risk factors.
K0228	Knowledge of taxonomy and semantic ontology theory.
K0260	Knowledge of Personally Identifiable Information (PII) data security standards.
K0261	Knowledge of Payment Card Industry (PCI) data security standards.
K0262	Knowledge of Personal Health Information (PHI) data security standards.
K0283	Knowledge of use cases related to collaboration and content synchronization across platforms (e.g., Mobile, PC, Cloud).
K0287	Knowledge of an organization's information classification program and procedures for information compromise.
K0315	Knowledge of the principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information.
K0338	Knowledge of data mining techniques.
K0420	Knowledge of database theory.

ID	DESCRIPTION
S0011	Skill in conducting information searches.
S0012	Skill in conducting knowledge mapping (e.g., map of knowledge repositories).
S0049	Skill in the measuring and reporting of intellectual capital.
S0055	Skill in using knowledge management technologies.

ID	DESCRIPTION
A0002	Ability to match the appropriate knowledge repository technology for a given application or environment.

ID	DESCRIPTION
T0037	Construct access paths to suites of information (e.g., link pages) to facilitate access by end-users.
T0060	Develop an understanding of the needs and requirements of information end-users.
T0154	Monitor and report the usage of knowledge management assets and resources.
T0185	Plan and manage the delivery of knowledge management projects.
T0209	Provide recommendations on data structures and databases that ensure correct and quality production of reports/management information.
T0339	Lead efforts to promote the organization's use of knowledge management and information sharing.
T0421	Manage the indexing/cataloguing, storage, and access of explicit organizational knowledge (e.g., hard copy documents, digital files).
T0452	Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization¡¯s intellectual capital.
T0524	Promote knowledge sharing between information owners/users through an organization¡¯s operational processes and systems.